Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to M & H Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our auto repair services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services immediately.
2. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our website or services.
Information You Provide Directly
- Contact Information: Name, phone number, email address, and mailing address when you request an appointment or contact us.
- Vehicle Information: Make, model, year, VIN, and service history related to your auto repair needs.
- Payment Information: Billing address and payment details when you pay for services (processed securely through third-party payment processors).
Information Collected Automatically
- Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs.
- Device Information: IP address, browser type, operating system, and device information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our auto repair services
- To schedule and confirm appointments
- To communicate with you about your vehicle and service updates
- To process payments and maintain financial records
- To improve our website and service offerings
- To comply with legal obligations and protect our rights
- To send you marketing communications (with your consent)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf (payment processing, insurance providers, parts suppliers).
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Vehicle service records are retained in accordance with industry standards and legal requirements.
7. Your Rights
You have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
To exercise these rights, please contact us using the information at the end of this policy.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (808) 338-9111
- Email: info@netquist.com
- Address: 9937 Waimea Road, Waimea, HI 96796